Customer Service Executive
Position Position
 
  Customer Service Executive
 
Type Type
 
  Full-time (Permanent)
 
Location Location
 
  Johor Bahru, Malaysia
 
Responsibilities Responsibilities
 
 
  • Ensure that operational functions are based on comply as per company term and conditions.
  • Monitor and ensure that individual KPIs are being followed strictly.
  • Coordination with carriers and Equipment Control team at local level in terms of issues.
  • Handles operational issues during booking, pre-carriage and on-carriage, response of counterpart.
  • Highlight recurring system issues, customer requirements/SOP and change requests in coordination with next tier level.
  • Unsolved/unclear issues relating to HBL/MBL verification, cargo declaration and shipment related disputes.
  • Able to monitor the process of shipments like uplift date, ETA/ETD and ATD/ATA.
  • Assist customers with shipment requirements in terms of booking shipments with carriers.
  • Ensure all enquiries and emails are answered within same day or latest within 24 hours.
  • Updating AP and providing vendor’s invoices to Finance department for payment processing.
  • Data entry and data updating in operational system : SHIPPRO/EWay Portal.
  • Preparation, collection, completion and submission of documentations with necessary paperwork during shipment handling process.
  • Meeting time frame of escalations to next tier level for unresolved issues.
  • Constant monitoring and adjustment of shipment milestones under 100% data quality process.
  • Ensuring mandatory documentations are in respective job files.
  • Work closely with Sales to handle customers’ requirements and be proactively proposing solutions.
  • Ensure cost and billing are correct.
  • Update shipment status in details to customers and oversea offices/agents timely.
  • Adhoc assignments as assigned by head of department.
 
Requirements Requirements
 
 
  • Minimum 3–4 years of experience in logistics or a related field.
  • Excellent verbal and written communication skills.
  • Responsible, disciplined, and detail-oriented, with a strong sense of accountability.
  • Able to work both independently and as part of a team.
  • Strong organizational and time management skills.
  • Good problem-solving abilities with adaptability in a fast-paced environment.
  • Computer literate, with proficiency in Microsoft Office, email correspondence, and internet applications.
 
Why Join Us: Preferred Education and Qualifications :
 
 
  • Open to all fields of study; candidates with relevant experience are encouraged to apply.
 
Why Join Us: Why Join Us:
 
 
  • Be part of a fast-growing logistics company with global reach.
  • Competitive salary and benefits.
  • Opportunity to grow your career in a specialized field.
 
E-Way
 
Location   C-03-25, Pusat Perdagangan Ekoflora, Jalan Ekoflora 7/5, Taman Ekoflora, 81100 Johor Bahru, Johor, Malaysia.
 
Contact   +607-358 1993
 
Email   info@eway-alliance.com